Your Frequently Asked Questions
We hope you can find the answers to your questions below, but we’re available by phone or email if you don’t!
To learn more, or if you are unsure if Massage Therapy, Osteopathy, Acupuncture, or Holistic Nutrition can improve your health or help with a particular condition please feel free to contact any of our practitioners with your questions. You will also have the opportunity to discuss your condition and treatment in detail with your therapist when you come in for your first appointment. We look forward to working with you!
Booking & Billing Questions
How Do I Book An Appointment?
Our therapists all manage their own practice and have their own online booking. Click here to see which of our therapists is a good fit for you. You’ll be able to book online with them from there. If you’re not sure who to see, give us a call at 604-390-0303 ext 0 or email firstname.lastname@example.org and we’ll do our best to help you find the best help we can offer based on the information you share with us.
Why Is a Credit Card Required To Book My Appointment Online?
We require a credit card in order to reserve your appointment. At the time of your appointment you may choose a different method of payment if you prefer. All of our therapists accept credit cards, Visa debit cards and cash in the exact amount. If you need to use another form of payment please contact your therapist directly. Your credit card will be saved in your account but will only be charged if you miss your appointment, cancel within your therapists allowable cancellation time frame, or if that is the method you choose to use at your treatment time.
What Is Your Cancellation Policy?
Our therapists all have a 24 hour cancellation time frame. Cancellations within 24 hours, or missed appointments will be charged a fee. When you book your appointment you will have access to your therapist’s policy information.
How Do I Cancel Or Reschedule My Appointment?
When you book with your therapist online you will have set up an account. You can sign in to your account any time to cancel or reschedule appointments as needed, as long as they are outside your therapists’ cancellation time frame. Cancellations within the cancellation time frame must be made by contacting your therapist directly.
Do You Take Drop-in Appointments?
Our treatments are by scheduled appointment only. Please book online or call ahead to reserve a time. We are available 7 days per week, so same day appointments may be available! Please click the link above to go directly to our online booking page.
* NOTE: during a pandemic same day appointments are not available unless you have an existing professional relationship with your therapist. Please contact your therapist directly if we’re still in a pandemic and you require same day service. You will be required to confirm your health status before your therapist will allow you entrance to the premises. *
What Are Your Rates?
Each of our therapists set their own rates. You’ll be able to see the cost of services at the time of booking. Increases in rates will be made after at least one month notice, which will be clearly stated in your therapists’ online booking.
Is My Treatment Covered By My Insurance?
Depending on your insurance provider the frequency and amount of coverage for treatment varies. Please check with your insurance company ahead of time to see what type of coverage you have.
A doctor’s referral is not required to see any of our therapists in the province of BC. It may, however, be a requirement for reimbursement from some insurance companies, so please check with your provider prior to your first treatment.
ICBC claims are welcome, but require approval from your ICBC adjuster and referring doctor prior to your first treatment. Please note that all of us, except Monita Triplett R.Ac. RHN, are “opted out”, which means that you will be responsible for paying for your treatment in full. You must then submit your receipts to ICBC for reimbursement.
Unfortunately we are not currently accepting claims for WorkSafe BC patients. If an appointment is booked while you are a WSBC patient it is your responsibility to pay for your treatment in full. WSBC will not cover any portion of submitted receipts.
Can You Direct Bill My Insurance?
The following is a list of Insurers our therapists can direct bill for MOST policies. Each policy is different however, and your policy may require that you pay the full amount for your visit and submit receipts to your insurance company for reimbursement. Contact your insurer directly if you need to know prior to your appointment if your policy can be direct billed for the service you wish to book.
* Click on your insurer to be taken to the online member portal *
Canada Life (formerly Great West Life)
Desjardins – We can submit for you, but you have to pay upfront as they do not allow assignment of payment.
Greenshield – Currently Amy RMT is the only therapist offering direct billing with Greenshield.
ICBC – Monita RAc. RHN is our only therapist direct billing ICBC at this time. Please speak with your adjuster to ensure you will be reimbursed for treatment with your therapist.
What is Osteopathy?
Manual Practice Osteopathy is a therapy of evaluation and analysis of the musculo-skeletal, visceral, circulatory, neurological, and cranial systems. The intention is that of restoring the normal function of the body by treating the causes of pain and imbalances that may be the result of injury, illness, stress, and the chronicity of daily living.
Through the knowledge of anatomy and physiology, the practitioner will use the gentle palpation to evaluate and treat the primary causes of disease or dysfunction. Evaluation of the position, mobility, and the quality of the tissues to determine what is primarily in dysfunction to be identified by the therapist.
Osteopathy supports the philosophy that the body has an innate & natural ability to self regulate & heal. This ability is maintained by the unimpeded circulation and integration of all the body’s systems of fluids and movements. The obstruction of these mechanisms of the body are the focus of the osteopathic evaluation and treatment.
Over time, the body gradually loses its ability to efficiently self-regulate and to self-heal. Some of this loss may be due in part to the aging process, the prolonged influence of gravity on posture, traumas, illness, surgical scarring, childbirth, repetitive activity or strain, or the cumulative effects of mental, emotional, physical, and spiritual stress. In most cases the patient has had some combination of the above experiences. The results of these experiences may manifest themselves locally in the body, or more frequently the symptoms are experienced far from the site of the original site of occurrence. The practitioner is said to assess the whole body. Although treatment may be directed toward several specific areas, the effect of that treatment is often felt throughout the body as everything in the body is connected.
In a typical treatment a full interview and past medical history will be taken of the patient followed by a full body evaluation. The treatment plan will be directed towards restoring the body’s circulation, and ease of movement within all the systems of the living person, encouraging the self-regulation and healing process.
Please find more info here.
Osteopathic treatment can be used to effectively reduce pain, and maintain the proper function of your body. If you suffer from chronic pain, your osteopathic practitioner will use a through evaluation in order to understand the primary causes of chronicity (compensation from apparently resolved previous injuries, surgeries, repetitive strain etc). If you are recovering from a trauma or acute condition then osteopathy can be used to reduce the injury from leaving a lasting effect and, providing reslience for the possibility of injury in the future. Chronic pain Back pain Neck pain Headaches Shoulder conditions Repetitive occupational strains Head Trauma and Concussions Postural conditions Sports injures and performance Physical Trauma Post surgery conditions Muscular, joint stiffness, and pain. Motor vehicle accident injury Upper respiratory conditions such as asthma and other respiratory ailments. Symptoms associated with pregnancy i.e. back or pelvic pain Menstrual symptoms Symptoms with newborns and adolescents Digestive disorders
What are the benefits of Osteopathy?
What Conditions Can Osteopathy Help?
Other Conditions That May Benefit From Osteopathy:
Osteopathic treatment can be used to effectively reduce pain, and maintain the proper function of your body. If you suffer from chronic pain, your osteopathic practitioner will use a through evaluation in order to understand the primary causes of chronicity (compensation from apparently resolved previous injuries, surgeries, repetitive strain etc). If you are recovering from a trauma or acute condition then osteopathy can be used to reduce the injury from leaving a lasting effect and, providing reslience for the possibility of injury in the future.
Repetitive occupational strains
Head Trauma and Concussions
Sports injures and performance
Post surgery conditions
Muscular, joint stiffness, and pain.
Motor vehicle accident injury
Upper respiratory conditions such as asthma and other respiratory ailments.
Symptoms associated with pregnancy i.e. back or pelvic pain
Symptoms with newborns and adolescents
Does Acupuncture Hurt?
The acupuncture needles are extremely thin, and their insertion is virtually painless. Some needling sites will produce very little sensation, and you may not even know the needles are in place. Other sites may produce a sensation of tingling, electricity, heat, cold, heaviness, or an achy sensation.
Are There Techniques That Don’t Use Needles?
Monita is happy to discuss alternatives to acupuncture needling. She also uses massage techniques and cupping during the treatment to promote blood and lymph fluid circulation. You can discuss these options at your appointment, or contact Monita beforehand.
How Does Acupuncture Work?
Many things happen when you insert a needle into the skin: 1. It creates a micro-trauma that stimulates the activity of immune cells that control inflammation. 2. Sends a signal through the nervous system to the brain: chemicals such as endorphins, norepinephrine and enkephalin are then released. Some of these substances are 10-200 times more potent than morphine! 3. Helps stimulate blood flow: Restoring proper blood flow is vital to healing and maintenance of health. 4. Regulates Nitric Oxide levels: Increased nitric oxide (NO) synthase activity has been found in acupuncture points. Acupuncture increases the NO level in treated regions and helps increase local circulation and decrease inflammation and pain.
How Many Treatments Do I Need?
How many sessions you will need is based on the ailment, usually at least 3-5 sessions to correct imbalances. Although relief is usually felt after the first or second session.
Holistic Nutrition Questions
What is Holistic Nutrition?
Holistic Nutrition goes beyond food, focusing on all aspects of your life. Mindset, self-care, stress, sleep, and community. It’s the whole body and lifestyle approach to living a really nourished life inside and out. A session will address the underlying causes of your health problems (instead of just treating symptoms) so you can get well and stay well without unnecessary drugs or surgery. The goal is to empower and educate clients into improving his/ her health with the use of nutrient dense foods, lab testing, natural supplementation, acupuncture and lifestyle recommendations. A personalized approach to health care recognizes the biological uniqueness of each patient. There is a complete evaluation of health history, lab reports, emotional state, lifestyle habits and current diet habits of an individual to determine the root cause of your health problems.
Why Should You Book an Appointment?
Chronic disease/inflammatory issues
Autism, ADD,ADHD, Down syndrome
Dietary changes/food allergies
Disease prevention/Optimal health
Hormonal issues- Women’s & Men’s health
Low energy / fatigue
What Kind of Testing is Available?
Food intolerance testing
Complete Hormone testing
Comprehensive Stool and parasite analysis testing
Heavy Metal testing
Nutrition deficiency testing
Organic acids testing (OAT)
Massage Therapy Questions
What is registered massage therapy?
Registered massage therapy is the assessment of the body’s soft tissues and joints, and the treatment and prevention of dysfunction, injury, pain, and physical disorders of the soft tissues and joints.
Why choose an RMT?
In British Columbia, RMTs are licensed health care professionals who are regulated by the College of Massage Therapists of British Columbia (CMTBC). RMTs and the CMTBC are governed by the BC Health Professions act. This is the same legislation that governs other health care professionals including medical doctors, physiotherapists, dentists, nurses, chiropractors and pharmacists. RMTs must complete a minimum of 3000 hours of study in human anatomy, physiology, pathology, kinesiology, therapeutic exercise and hydrotherapy before writing the provincial licensing examinations. Once they become licensed to practice massage therapy they must also complete yearly continuing education in order to keep their license active.
Who should see an RMT?
Massage therapy acts upon several body systems such as the nervous, muscular and circulatory to treat injuries or dysfunctions and improve overall health. RMT’s are effective in treating and providing relief for a wide range of conditions such as headaches, tendonitis, arthritis, osteoporosis, fibromyalgia, sports injuries and overuse injuries, back and neck pain, pain related to postural problems, sprains and strains, and temporal mandibular disorder. Massage therapy is also very useful in promoting optimal health and relieving discomfort during pregnancy.